Q: What areas do you cover?
A: Our "home" town is Tampa, Fl but we travel all over Florida, the USA and other Countries to capture amazing photos and video for weddings and events.
Q: What is a retainer payment & why is it required?
A: The retainer payment is a set amount of your total that is paid upfront when you sign the contract. The retainer payment insures that we turn down all future clients wanting to book your wedding or event's date and time. All retainer payments and retainer portions are non-refundable.
Q: How do your print credits work?
A: Once you have received your finished/edited photo gallery you will want to purchase prints. You will get a code. After you have added all the prints and thank you cards you would like to purchase, at check out you will enter your gift card code and your print credit amount will come off your total.
Q: Do you deliver every image you shoot?
A: YES, you will receive ALL the Unedited Photos from your wedding or event the NEXT DAY! We try to provide amazing quality while being super fast. You will also receive all your edited photos with in 2 weeks to 4 weeks after your wedding or event.
Q: Do you offer payment plans on wedding and event packages?
A: Yes we do offer payment plans on all our wedding and event packages. A retainer payment is still due when booking in order to secure your date. All remaining balances must be paid off by your wedding or event date.
Q: How many hours of coverage do you offer?
A: We offer 1hr to multiple day packages and they can be customized to fit most customer's needs.
Q: My venue is very dark. How does your team handle these situations and can I see samples?
A: Yes, you can absolutely see samples. We have shot in the darkest of dark chapels, aquariums and reception halls so no need to worry! If the situation allows, we will set up additional lighting to ensure we get focused pictures. Some chapels do not allow for flash photography; and for that reason, we shoot on camera’s with superb low-light performance and lenses with low apertures.
Q: What happens if we go over the contracted amount of time?
A: We understand that not everything goes as planned during a wedding. We never pack up before the contracted time, and moreover, we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 30-minute increment.
Q: What forms of payment for you accept?
A: For All Payments: We accept Cash, Venmo, CashApp, Personal Checks, Cashiers Checks and Money Orders. We also accept payments from all major Credit/Debit Cards along with Google Pay, Apple Pay and PayPal (there will be a 3.28% processing fee added to the total for any Credit/Debit, Google Pay, Apple Pay or PayPal transaction). Please make all checks payable to AStewart Graphics LLC.
Q: How long will it take for me to get my edited wedding photos and video?
A: We try to be as quick as we can while still giving amazing quality. You will receive all the unedited photos the day after your wedding to view & download. If your photo package includes the photo preview you will also get those edited photos the day after your wedding. You will receive all the rest of your edited photos and videos with in 2 to 4 weeks after your wedding date.
Q: Are you licensed and do you have insurance?
A: Yes, we are fully insured and licensed. Many venues require the photographer to have Liability Insurance.
Q: I have downtime between events on my wedding day. Will I be charged for that downtime?
A: For a variety of reasons, we have to charge for the time in between events. The fact is, we’re never truly resting during the day, whether we’re backing up images, setting up for the second venue, traveling to the second location, taking venue shots, or making up for lost photo time because of unforeseen wedding day delays. In many cases, we use that “downtime” to take you and your significant other out for a photo session or more family and guests portraits.
Q: Do you back up your photo & video files?
A: Yes, we not only back up all our files on external hard drives but we also have an online data base where all the edited photos and video get stored.
Q: If we cancel our booking will we get a refund?
A: A signed contract and retainer fee are required to reserve the dates and times of the EVENT(S). If the EVENT(S) are rescheduled or postponed we just swap everything to new date(as long as it’s available). If the EVENT is cancelled the retainer fee stays non-refundable and shall be liquidated to ASTEWART GRAPHICS LLC. If the CLIENT cancels at least 30 days before their scheduled event, any additional money paid will be fully refunded within 60 days of cancellation. If the CLIENT cancels within 30 days of their scheduled event, any additional money paid towards the balance becomes nonrefundable. If rescheduled money paid transfers to new date.
Q: How far in advance should we book you?
A: Our calendar is filling up quicker and quicker every year so I do recommend booking ASAP. Any where from 8 months to 18 months in advance is perfect. If you are planning for a shorter time frame, please message us now to check our availability!